1.1. We must receive payment for the whole price of the order before your order can be despatched. Your payment of the price for the goods represents an offer on your part to purchase the goods.
1.2 Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order.
1.3 Non acceptance of an order may be a result of one of the following;
• The product you ordered being unavailable from stock
• The identification of a product or pricing error
• Our inability to obtain authorisation for your payment
2.1 We reserve the right to vary our prices, product descriptions and website content whenever necessary.
2.2 Images are for illustration purposes only and products may occasionally vary in size, shape or colour.
2.3 All copyright, trademarks and other intellectual property rights in materials remain vested in RCC Agencies Ltd.
2.4 Any re-use or copying of the material on www.rccagencies.co.uk is strictly prohibited.
3 ORDERING AND AVAILABILITY
3.1 The minimum order value is £100 ex VAT and shipping.
3.2 Products are sometimes out of stock and cannot guarantee 100% stock availability at all times.
3.3 Orders that contain items that are out of stock at the time of order will be sent out without those items. In this instance, we will cancel the part of the order that we cannot immediately fulfil.
3.4 If we do not have all or enough of the product that you require, Customer Service can provide an update on availability and forecasted shipping dates.
4 PRICES & PAYMENT
4.1 Prices displayed do not include delivery costs. For delivery information please refer to the delivery Information.
4.2 The displayed prices are excluding VAT. However, once you get to the checkout, VAT will always be added where appropriate and shown separately. A fully detailed VAT invoice will be issued on despatch.
4.3 Payment is taken prior to delivery, we do not offer Credit Accounts at present. Payment can be made with major credit, debit cards. Payment by cash can be made if collecting your order directly from the warehouse or it is being delivered on one of our own vehicles with our own representative.
5.1 We ship inside the UK mainland & Scottish Highlands.
5.3 UK mainland - we offer free delivery on delivered orders over £350 net. Scottish Highlands carriage will be charged at cost.
5.4 You are responsible for ensuring that all the details you give are correct as we cannot be held liable for any mis-delivery arising out of incorrect information that you have provided
5.5 Orders received by 12 noon and on a weekend will usually be picked the following working day. We will then make contact with to arrange payment, only after payment will the goods be despatched.
Goods supplied will normally be delivered within the following number of working days from despatch:
(a) mainland UK within 48 working hours
(b) UK Highlands within 3-5 working days
Delivery times are not binding.
5.7 Delivery usually takes place between 9am and 6pm, Monday to Friday. Please note that some delivery drivers may operate outside these times and we are currently unable to accept specific requests for times or days
Please ensure there is someone available to sign for and unload the delivery, using your own equipment where necessary. You are responsible for ensuring that all the details you give are correct as we cannot be held liable for any mis-delivery arising out of incorrect information that you have provided. Deliveries must be signed for by someone aged 18 or over, failed deliveries may incur charges.
5.8 It is possible to collect an order from our Plymouth warehouse, free of charge. Place your order online or by telephone and add a note to the bottom of the order to collect from warehouse. You must pre-arrange collection by contacting us and organising an appropriate time. Orders must be collected with 72 hours of placing a confirmed order.
6.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver.
6.2 Goods do not come with any warranty or guarantee whatsoever other than implied by law for business to business sales.
6.3 Orders can consist of more than one box or pallet. Ensure you check the delivery note and sign for the correct amount.
6.4 Any external signs of damage caused in transit must be noted on the delivery note and reported to customer services immediately. If you suspect significant damage has been caused, do not accept the delivery.
7.1 We do not accept returns of non-faulty items.
7.2 Damaged and faulty items must be returned to us for inspection at your own cost. You are responsible for the handling and shipping of the contents of your return.
7.3 On receipt of any returned goods that are claimed to be damaged, we will inspect the products and determine if any liability can be accepted.
7.4 Liability shall never exceed the value of the goods.
8 AMENDING OR CANCELLING AN ORDER
8.1 Orders received by us are usually processed immediately, however if we are notified with an hour it is possible to cancel or amend an order once you have placed it. After this any changes or cancellations may incur an administration charge.
9 FORCE MAJEURE
9.1 We are not liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations.
10 INVALIDITY & SEVERANCE
10.1 Each clause or any part at all of this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will be severed and will not affect the enforceability or validity of the rest of this agreement.
11 DATA SECURITY
11.1. We will collect, process, and/or use the information provided by you ("Personal Data") for the purposes of administering and performing the customer contract with us, general and long-term customer care and personalised customer service, as well as sales promotion, market and opinion research activities (by mail and electronic communications).
11.2 All Information that is needed for processing your order is transmitted through a secure connection using 128 Bit SSL encryption. The personal data provided by you at the beginning of, or during the course of business dealings shall be processed and, in particular, stored in compliance with the provisions of the UK Data Protection Act.
11.3 You have the right to access and review your Personal Data at any time and to request that your Personal Data be corrected, amended, deleted, or blocked.
11.4 You may withdraw your consent at any time.
11.5 Personal data shall not be passed on to third parties. Excluded are our service partners, which need the transmission of data for the handling of your order. (e.g. parcel-service or bank). In this case however the passing of data is limited to the necessary minimum.
12 AGE RESTRICTED ITEMS
12.1 Under UK law you must be aged 18 or over to purchase any of our kitchen, craft and DIY knives. By agreeing to our Terms & Conditions, you are confirming that you are 18 years of age. Please note that we may contact you for proof of age.
12.2 You must be aged 18 or over to purchase any of our smoking related products. By agreeing to our Terms & Conditions, you are confirming that you are 18 years of age. Please note that we may contact you for proof of age.